betmax Privacy Policy

betmax ("betmax," "we," "us," or "our") operates the online gaming platform accessible at betmax.one (the "Platform"). As the personal information controller of the data you provide to us, betmax is responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.

This Privacy Policy applies to all personal data collected by betmax through the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications. It applies to all users of the betmax Platform, including registered players and visitors.

Please read this Privacy Policy carefully. If you have any questions about how betmax handles your personal data, you may contact our Data Protection Officer using the contact details provided in Section 12 of this Policy.

betmax collects the following categories of personal data from you:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence).
• Contact Data: Philippine mobile number, email address, and residential address.
• Financial Data: GCash account details, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals. betmax does not store full bank account numbers beyond what is necessary for transaction processing.
• Transaction Data: Records of all deposits, withdrawals, bonuses, and gaming transactions conducted through your betmax account.
• Technical Data: IP address, device type, browser type and version, operating system, and session data collected automatically when you access the betmax Platform.
• Usage Data: Information about how you use the betmax Platform, including games played, session duration, betting patterns, and feature interactions.
• Communications Data: Records of your communications with betmax customer support, including live chat transcripts and support ticket history.
• Marketing Preferences: Your preferences regarding receiving promotional communications from betmax.

betmax may also collect data from third-party identity verification providers and payment processors where necessary to comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

betmax uses your personal data for the following purposes:

• To create and manage your betmax account and verify your identity in accordance with KYC requirements.
• To process deposits, withdrawals, and other financial transactions on the betmax Platform.
• To provide you with access to betmax games, promotions, and other Platform features.
• To comply with our legal and regulatory obligations under Philippine law, including AML and responsible gaming requirements.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct.
• To provide customer support and respond to your enquiries and complaints.
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates.
• To send you promotional communications about bet max offers, bonuses, and new games — but only where you have given your consent to receive such communications.
• To analyse usage patterns and improve the betmax Platform, including game performance, user experience, and security.
• To enforce betmax's Terms & Conditions and other applicable policies.

betmax will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent or as otherwise permitted by applicable law.

betmax processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your betmax account and provide the gaming services you have requested.
• Legal Obligation: Processing is necessary to comply with betmax's legal and regulatory obligations, including KYC, AML, and responsible gaming requirements under Philippine law.
• Legitimate Interests: Processing is necessary for betmax's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: Where betmax relies on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

betmax does not sell, rent, or trade your personal data to third parties for their own marketing purposes. betmax may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers used to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers engaged by betmax to verify your identity and comply with regulatory requirements.
• Technology Service Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on betmax's behalf under strict data processing agreements.
• Game Providers: Third-party game studios and software providers whose games are made available on the betmax Platform, to the extent necessary to deliver gameplay.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where betmax is required by law to disclose your information.
• Professional Advisers: Legal, accounting, and auditing firms engaged by betmax, subject to professional confidentiality obligations.

All third parties with whom betmax shares personal data are required to handle that data in accordance with applicable data protection law and betmax's data protection standards.

betmax uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session, and analyse Platform usage. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your betmax experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the betmax Platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and usage patterns, where you have consented to such use.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the betmax Platform. By continuing to use the Platform, you consent to betmax's use of cookies as described in this section.

betmax retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. In determining the appropriate retention period, betmax considers the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal obligations.

As a general rule, betmax retains account and transaction data for a minimum of five (5) years following the closure of your betmax account, in accordance with Philippine AML record-keeping requirements. Marketing preference data is retained until you withdraw your consent or request deletion.

When your personal data is no longer required, betmax will securely delete or anonymise it in accordance with our data retention and disposal procedures.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by betmax:

• Right to be Informed: You have the right to be informed about how betmax collects and uses your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data betmax holds about you.
• Right to Rectification: You have the right to request that betmax correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request that betmax delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to betmax's legal retention obligations.
• Right to Object: You have the right to object to betmax's processing of your personal data where that processing is based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or a contract.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe betmax has not handled your personal data in accordance with applicable law.

To exercise any of your rights, please contact betmax's Data Protection Officer using the contact details in Section 12. betmax will respond to all verified requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.

betmax implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls and role-based permissions for betmax personnel, regular security assessments and penetration testing, and incident response procedures.

While betmax takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. betmax cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your betmax login credentials and for notifying betmax immediately if you suspect any unauthorised access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betmax will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

The betmax Platform is strictly intended for persons aged 21 years and above. betmax does not knowingly collect personal data from individuals under the age of 21. If betmax becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to betmax, please contact us immediately using the details in Section 12 so that we can take appropriate action.

betmax reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When changes are made, betmax will update the "Last Updated" date at the top of this page and, where the changes are material, notify registered players via email or in-platform notification.

Your continued use of the betmax Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how betmax protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or betmax's handling of your personal data, please contact our Data Protection Officer:

Email: [email protected]

betmax will acknowledge all data privacy enquiries within five (5) business days and endeavour to resolve them as promptly as possible. For further information about your rights under Philippine data protection law, you may also contact the National Privacy Commission of the Philippines.

For questions about responsible gaming, please visit our Responsible Gaming page. For general questions about using betmax, visit our FAQ page.